My Second DMCA Take Down Notice

For the second time, a Google Blogger account called "SW Test Engineers" has published a blog article that is a word for word copy of one of our company's web pages!

InterWorking Labs provides network emulation and protocol testing products. We educate prospective clients and the general public on issues related to network failures by writing technical white papers.

One of our white papers, "Network Protocol Testing Overview - InterWorking Labs" was copied word for word, along with the graphics and images!

Here's the white paper:

http://iwl.com/white-papers/network-protocol-testing

SW Test Engineers has copied it and published it here:

http://swtestengineers.blogspot.com/2013/02/protocol-testing.html

This is the second time SW Test Engineers has copied our material! The first time they copied this page:

http://iwl.com/component/content/article/87-protocol-testing/372-testing-the-tcp-ip-dhcp-protocols

I submitted the notification of infringing material after searching for "Reporting copyright infringement on Blogger" and going to this page:

https://support.google.com/legal/troubleshooter/1114905?hl=en

I followed the procedure. Last time it took two weeks to get it taken down. A few weeks later, SW Test Engineers infringed again!

According to Google:
"Many Google Services do not have account holders or subscribers. For Services that do, Google will, in appropriate circumstances, disable the accounts of repeat infringers.
If you believe that an account holder or subscriber is a repeat infringer, please follow the instructions above to contact Google's DMCA agent and provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer."

Unfortunately, despite the language in the above paragraph, there are no instructions for contacting Google's DMCA agent.